Shipping Policy

1. Shipping Locations

We currently ship to all addresses within India. We do not offer international shipping at this time.

2. Processing Time

Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.

3. Delivery Time

Estimated delivery times depend on your location:

• Metropolitan Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Please note that delivery times may vary during holidays, festivals, or adverse weather conditions.

4. Shipping Charges

Shipping charges are calculated based on order value and delivery location:

• Free Shipping: On orders above ₹999
• Standard Shipping: ₹49 for orders below ₹999
• COD Orders: Additional ₹50 may apply

5. Shipping Partners

We use reputed courier services including:

• Delhivery
• BlueDart
• DTDC
• India Post

6. Order Tracking

Once your order is shipped, you will receive an email with tracking details. You can track your order using the provided tracking number on the courier's website.

7. Undeliverable Orders

If an order cannot be delivered due to incorrect address, recipient unavailability, or other reasons, the courier will attempt delivery 2-3 times. After failed attempts, the order will be returned to us. In such cases, we will refund the order value minus shipping charges.

8. Address Changes

Address changes can be requested within 24 hours of order placement. After this period, we cannot guarantee address modifications as the order may already be processed.

9. Contact Us

For shipping-related queries, please contact us at:

Email: info@sugamayurveda.com
Phone: +91 96257 17655
Hours: Monday - Saturday, 10:00 AM - 7:00 PM