Shipping Policy
Last Updated: January 2026
1. Shipping Locations
We currently ship to all addresses within India. We do not offer international shipping at this time.
2. Processing Time
Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.
3. Delivery Time
Estimated delivery times depend on your location:
- Metropolitan Cities: 3-5 business days
- Other Cities: 5-7 business days
- Remote Areas: 7-10 business days
Please note that delivery times may vary during holidays, festivals, or adverse weather conditions.
4. Shipping Charges
Shipping charges are calculated based on order value and delivery location:
- Free Shipping: On orders above ₹999
- Standard Shipping: ₹49 for orders below ₹999
- COD Orders: Additional ₹50 may apply
5. Shipping Partners
We use reputed courier services including:
- Delhivery
- BlueDart
- DTDC
- India Post
6. Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can track your order using the provided tracking number on the courier's website.
7. Undeliverable Orders
If an order cannot be delivered due to incorrect address, recipient unavailability, or other reasons, the courier will attempt delivery 2-3 times. After failed attempts, the order will be returned to us. In such cases, we will refund the order value minus shipping charges.
8. Address Changes
Address changes can be requested within 24 hours of order placement. After this period, we cannot guarantee address modifications as the order may already be processed.
9. Contact Us
For shipping-related queries, please contact us at:
Email: info@sugamayurveda.com
Phone: +91 96257 17655
Hours: Monday - Saturday, 10:00 AM - 7:00 PM